Refund policy
Refund and Return Policy:
RETURNS
Our policy lasts 30 days. If 30 days have passed since your purchase, unfortunately we can't offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods cannot be returned. Perishable goods such as food, flowers, or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Other items that cannot be returned:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only a partial refund is granted: (if applicable)
- Any item not in its original condition, that is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 30 days after delivery.
- Any consumable item that has been used, opened, tested, or consumed.
Refunds (if applicable) Once your returned item is received and inspected, we will send you an email to confirm that we have received it. We will also notify you of our decision to approve or reject your refund request. If your request is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or Missing Refunds (if applicable)
If you haven't received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time required before a refund is posted. If you've done all of this and you still have not received your refund, please contact us at contact@my-gloovi.com
Sale Items (if applicable)
Only regular-priced items may be refunded. Unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If in this case you'd like to exchange it for the same item, send us an email at contact@my-gloovi.com
Gifts If the returned item was marked as a gift when purchased and shipped directly to you, you'll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn't marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send the refund to the gift giver and they will find out that you returned the item.
Shipping To return your product, you should mail it. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from it. Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you're shipping an item worth more than $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don't guarantee that we will receive your returned item.
Shipping Policy At Gloovi, we do everything we can to make sure your order reaches you quickly and safely. However, once a package is marked as delivered by the carrier, we cannot take responsibility if the package is reported as not received.
If your package is marked as delivered but you haven't received it, please follow these steps:
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Check the delivery address: Double-check the address you provided at checkout to make sure it is accurate and complete.
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Look around your property: Search for the package in places such as a safe porch spot, the mailbox, the garage, or behind bushes.
Ask members of your household, your neighbors, or your building management whether they accepted the package on your behalf.
- Contact the carrier: Reach out directly to the carrier (for example, USPS, FedEx, UPS, Royal Mail, Evri) to confirm the delivery details.
Provide your tracking number for more accurate assistance.
- File a claim with the carrier: If the package still can't be found, you can file a claim with the carrier. Most carriers offer compensation for lost or undelivered items.
Important note: We are unable to issue refunds or replacements for packages marked as delivered by the carrier. By completing your purchase, you agree to our shipping and delivery terms.
For any further assistance, please don't hesitate to contact our support team, and we'll do our best to guide you.
Cancellation and Return Policy: As a customer, you have the right to cancel or return your order within 2 hours of placing it. To do so, you can contact our customer service team by email or phone. However, please note that after this 2-hour window, orders can no longer be canceled or returned, as our automated systems have already processed and shipped the order. Orders that have been shipped cannot be canceled or refunded before delivery.
In the event of a delivery error or damaged goods, please contact our customer service team within 48 hours of receiving the goods so we can process a return or exchange. All returned items must be in their original packaging, unused, and in the same condition as when they were received.
Please note that shipping and handling fees are non-refundable.
We apologize for any inconvenience this may cause and ask for your understanding in this matter. Our goal is to make sure you are completely satisfied with your purchase, and we'll do our best to resolve any issues that may arise.
Please note that these terms are intended to provide a general overview of our policies and are subject to change without notice.
Please review the terms and conditions for more details, and don't hesitate to contact our customer service team if you have any questions or concerns.
For any withdrawal request, please click here
Request a refund